Refund Policy

Return & Refund Policy

At Vorlazia, we want you to be fully satisfied with your purchase. If you are not happy with your order, you may request a return under the conditions outlined below.

Return Window

We offer a 7-day return policy. This means you have 7 days from the date you receive your order to request a return.

After this period, we unfortunately cannot accept return requests, except where otherwise required by applicable law.

Eligibility for Returns

To be eligible for a return, your item must meet the following conditions:

• The item must be unused, unworn, and in its original condition.
• All original tags must be attached, where applicable.
• The item must be returned in its original packaging, where applicable.
• Proof of purchase, such as an order confirmation or receipt, is required.

These conditions do not limit any mandatory consumer rights you may have under applicable law.

How to Request a Return

To start a return, please contact our support team at:

Email: contact@vorlazia.com

Please include your order number and the reason for your return.

Once your request is reviewed and approved, you will receive instructions on how and where to send your item.

Items sent back without prior approval may not be accepted, except where applicable law provides otherwise.

Return Address

After your return has been approved, please follow the return instructions provided by our support team.

Registered Business Address (USA)

Vorlazia
30 N Gould St
Sheridan, WY 82801
United States

Please do not send returned items to this address until our support team has confirmed that it is the appropriate return destination.

Please make sure your order number is clearly marked on the package.

Damaged or Incorrect Items

Please inspect your order upon delivery.

If your item is defective, damaged, or incorrect, please contact us as soon as possible at contact@vorlazia.com.

Please include your order number, a description of the issue, and photographs where appropriate, so we can assess the situation and help resolve it as quickly as possible.

Your statutory rights regarding defective, damaged, or incorrectly supplied products remain unaffected.

Non-Returnable Items

To the extent permitted by applicable law, certain items may not be eligible for return, including:

• Sale or clearance items designated as final sale.
• Gift cards.
• Items that have been used or damaged after delivery due to improper handling or misuse.

These exclusions do not apply where a return, refund, or other remedy is required by applicable consumer protection law.

If you are unsure whether your item is eligible for a return, please contact us before sending it back.

Exchanges

We do not offer direct exchanges.

If you wish to receive a different item, you may request a return for a refund, subject to our return conditions and applicable law, and place a new order once your return has been approved.

European Union Right of Withdrawal

If you are a consumer residing in the European Union and your purchase is covered by applicable EU consumer protection legislation, you generally have the right to withdraw from your online purchase within 14 days of receiving your order, without giving a reason, subject to applicable legal exceptions.

Where the right of withdrawal applies, you must notify us of your decision within the applicable 14-day period. Additional time may be available to send the goods back after notifying us, as provided by applicable law.

The statutory right of withdrawal is separate from our voluntary 7-day return policy. Mandatory consumer rights take precedence over any conflicting provisions in this policy.

Certain products may be exempt from the right of withdrawal under applicable law.

To exercise your right of withdrawal or ask questions about the process, please contact us at contact@vorlazia.com.

Refunds

Once we receive and inspect your returned item, where an inspection is applicable, we will notify you about the status of your refund.

If your refund is approved, it will be issued to your original payment method.

For returns under our voluntary return policy, we aim to process approved refunds within 10 business days after receiving and inspecting the returned item.

Your bank or payment provider may require additional time to process the refund and make the funds available.

For cancellations and withdrawals covered by mandatory consumer protection laws, refunds will be processed within the time limits and under the conditions required by applicable law.

If you have questions about the status of your refund, please contact us at contact@vorlazia.com.

Contact

If you have any questions regarding returns or refunds, please contact us:

Company: Vorlazia

Email: contact@vorlazia.com

Phone: +1 3074459446

Registered Business Address (USA)

Vorlazia
30 N Gould St
Sheridan, WY 82801
United States